← Back to Home

Privacy Policy

Effective Date: August 1, 2025

1. Purpose of Personal Information Processing

The Neon Piano app processes personal information for the following purposes:

• Providing and operating app services
• Responding to user inquiries and customer service
• Improving app performance and enhancing features
• Ensuring service stability

2. Types of Personal Information Processed

This app may process the following personal information:

• Device information (OS version, app version, device model)
• App usage statistics (usage time, feature usage frequency)
• Error logs and performance data
• Contact information provided when making inquiries

3. Retention and Use Period of Personal Information

Personal information is retained until the purpose of collection is achieved and is destroyed according to the following criteria:

• App usage statistics: 1 year from collection date
• Error logs: 6 months from collection date
• Inquiry-related information: 1 year after inquiry processing completion

4. Third Party Provision of Personal Information

This app does not provide personal information to third parties in principle. However, the following cases are exceptions:

• When required by law
• When required by legal procedures for investigative purposes
• When there is explicit consent from the user

5. Outsourcing of Personal Information Processing

For smooth service provision, personal information processing may be outsourced as follows:

• Google Analytics (app usage statistics analysis)
• Firebase Crashlytics (error analysis and performance monitoring)

6. Rights and Duties of Data Subjects and How to Exercise Them

Users have the following rights:

• Right to request suspension of personal information processing
• Right to request access to personal information
• Right to request correction and deletion of personal information
• Right to request suspension of personal information processing

To exercise the above rights, please contact us using the contact information below.

7. Measures to Ensure Safety of Personal Information

The following measures are taken to ensure the safety of personal information:

• Personal information encryption
• Access authority management
• Installation and update of security programs
• Storage and protection against forgery of access records to personal information

8. Personal Information Protection Officer

We have designated a Personal Information Protection Officer as follows to oversee the work related to personal information processing and to handle complaints and remedy damages related to personal information processing:

Personal Information Protection Officer
Email: neonpiano0801@gmail.com
Department: Neon Piano Development Team

9. Changes to Privacy Policy

This privacy policy is applied from the effective date, and if there are additions, deletions, and corrections of changes according to laws and policies, we will notify you through announcements 7 days before the implementation of changes.

10. Request for Access to Personal Information

Data subjects may request access to personal information to the Personal Information Protection Officer in accordance with Article 35 of the Personal Information Protection Act. We will strive to process data subjects' requests for access to personal information promptly.

This policy is effective from August 1, 2025.